Four distressed enterprise implementations. A delivery reset, restored client governance and a route through to completion.
MY ROLELead Project ManagerENGAGEMENTEnterprise SaaS
THE ORGANISATION / CONTEXT & SCALE
About Topia Mobility.
Topia is an enterprise software company helping businesses manage employee relocation, international assignments and the compliance demands of a distributed workforce. Its customers range from growing international businesses to Fortune 100 enterprises.
The company traces its origins to the early 2010s and developed into a global mobility SaaS platform. Bow River Capital acquired Topia in 2025. Its published company profile describes support for employees in more than 100 countries.
Sector
Enterprise SaaS / global mobility
Location
US headquarters; international team
History
Early 2010s origins; acquired in 2025
Scale
Employees supported in 100+ countries
Sources & context
Company background checked September 2026. Geographic reach refers to the platform, not my four programmes.
Missed milestones, disputed payments and commercial relationships at risk. Topia needed its enterprise implementations moving again, with clear ownership on both sides of the client relationship.
02 / MY RESPONSIBILITY
What I was there to own.
Direct leadership of four distressed enterprise implementations.
Coordination of an eight-person internal delivery team.
Client-facing governance, milestone recovery and implementation through to payment and completion.
Rebuilt project plans and milestones around the work needed to reach completion.
02
Restore a working cadence
Re-established client governance and coordinated the internal team around delivery commitments.
03
Follow through to completion
Led the four implementations through the recovery process, including the path to customer payment.
04 / THE OUTCOMES
What changed.
↗Turned around all four programmes I directly managed.
↗Supported recovery of approximately US$10m of revenue that had been in dispute.
↗Contributed to the wider company turnaround ahead of a successful private-equity exit.
A note on these outcomes
Figures and outcomes reflect my account of the engagement. The revenue figure is approximate and describes recovery I supported, not revenue I generated alone.
05 / TAKE IT WITH YOU
The case, in a little more detail.
The downloadable case study is being prepared. If you want to discuss the work or how it relates to your business, get in touch.
Trusted with the complex. Recommended by the people who know.
Amy R. Waters
VP, Global Customer Success
Senior colleague at Topia
“What truly sets Keith apart is his ability to bring order to chaos.”
Read full recommendationClose recommendation+
I had the privilege of working with Keith on my professional services team at Topia, where he served as an enterprise Project Manager. Keith managed complex, high-stakes implementations with remarkable skill, seamlessly navigating a fast-moving and often unpredictable environment. As the company scaled its next-gen global mobility platform, he took ownership of massive enterprise, marquee, and international accounts—ensuring successful outcomes despite the challenges that came with rapid business growth and expansion.
What truly sets Keith apart is his ability to bring order to chaos. He didn’t just execute projects—he improved the way we worked. Beyond his role as a contractor, he drove meaningful process improvements within the professional services team and leveraged his AI expertise to automate workflows, enhance efficiency, and elevate our overall operations.
Keith is also a true team player, collaborating seamlessly across the organization to align stakeholders, drive progress, and ensure customer success. He balances strategic thinking with hands-on execution, always keeping both internal teams and customers on track for success. His ability to navigate complexity while fostering teamwork makes him an invaluable asset to any organization. I’d work with him again in a heartbeat.
Robin Garcia, MBA
VP Customer Success & Experience
Keith’s direct manager at Topia
“He blends hands-on technical depth with senior leadership judgment, linking strategy to execution and turning complex issues into clear, actionable plans.”
Read full recommendationClose recommendation+
I had the pleasure of working with Keith at Topia, where he led our largest and most complex global programs. He blends hands-on technical depth with senior leadership judgment, linking strategy to execution and turning complex issues into clear, actionable plans. He builds genuine customer relationships and guides them through each phase as a true partner. He drives milestones, keeps cross-functional teams aligned, and delivers outcomes consistently on time. Inside the team, people follow his lead because he removes roadblocks, invests in their growth, and shows up when it counts. He is an excellent communicator who is clear with technical teams, concise with executives, and patient with end users. Keith's skills go way beyond project management and I recommend him without hesitation for any senior level roles that demand executive-level judgment, cross-functional alignment, and measurable results.
Building the technology, engineering team and digital experience behind Telenor Health, from a new digital-health venture to a business that subsequently exited to Grameen Trust.